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Privacy Policy

 

1. Introduction

NS Management ("we," "our," or "us") is committed to protecting the privacy of our clients, association board members, residents, and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide to us through our property management services and our website https://nsmanagement.net/ (the "Site").

By using our services or accessing our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information").

A. Information You Provide Directly to Us

This information is collected when you request a quote, register for an account, submit forms, or communicate with us directly.

  • Contact Information: Name, mailing address, email address, telephone number.
  • Association/Unit Information: Homeowners Association (HOA) or Condominium Association name, unit number, ownership status (owner or tenant).
  • Account Credentials: Username and password for the resident/board member portals.
  • Service Request Information: Details provided in maintenance requests, architectural requests, or when ordering real estate documents.
  • Financial Information: While we use third-party payment processors, we may receive records related to payment history, balances due, and association fees. (Note: We do not store full payment card details.)
  • Communications: Records of correspondence with us (e.g., emails, phone call logs).

B. Information Collected from Third Parties

We may receive personal information from other sources, including:

  • Association Board Members: Information provided by your HOA or Condo Board for management purposes.
  • Previous Management Companies: Transition data containing owner/resident records.
  • Third-Party Vendors: Information from contractors or service providers related to your property or unit.

C. Information Collected Automatically

When you visit our Site, we automatically collect certain data:

  • Usage Data: Details about how you use our Site, including browsing history, pages viewed, time spent on the Site, and referring/exit pages.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information, remember your preferences, and track usage patterns.

3. How We Use Your Information

We use your Personal Information to operate our business and provide you with property management services, including to:

  • Provide Services: Manage your property, process maintenance requests, handle architectural applications, and facilitate board communications.
  • Process Payments: Facilitate online payments for association dues, assessments, or fees through secure third-party processors.
  • Communicate: Respond to inquiries, send administrative notices (e.g., maintenance schedules, board meeting notices), and provide updates related to our services.
  • Improve Our Services: Analyze usage data and feedback to improve our Site, services, and operations.
  • Security and Compliance: Protect against fraud, unauthorized activity, and fulfill legal or regulatory requirements.
  • Marketing: Send you promotional communications about NS Management services (you may opt out of these at any time).

4. Sharing and Disclosure of Your Information

We may disclose your Personal Information in the following circumstances:

  • With Association Boards: We share necessary information with the Board of Directors of your specific association to enable them to fulfill their duties and make informed decisions.
  • Service Providers and Vendors: We share information with third-party companies that perform services on our behalf, such as maintenance contractors, payment processors, accounting firms, and IT service providers. These vendors are required to protect your information.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of NS Management, or ensure the personal safety of residents or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of that transaction.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your Personal Information from unauthorized access, use, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links and Services

Our Site contains links to third-party websites, such as payment portals and resource sites (e.g., Brainy Board Training, YouTube videos). These third-party sites have their own privacy policies. We are not responsible for the privacy practices or content of these external sites.

7. Your Choices and Rights

You have choices regarding the collection and use of your data:

  • Access and Update: You may log into your resident/board portal to update certain account information. For other updates, please contact us.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this may affect the functionality of our Site.
  • Marketing Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe link provided in those emails.

8. Children's Privacy

Our services and Site are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top of the policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us here.

 

This privacy policy was last updated on December 16th, 2025