4 Tips for Navigating Higher Costs with Boards and Owners

Looking for tips on how to manage higher costs in your condo association? See the attached article for insights and solutions, including commentary from NS Management President Ken Bertolucci.

TIME TO RE-BID? VENDOR CONTRACTS UNDER THE MICROSCOPE

Considering contract re-negotiation with contractors during this pandemic? Here are some good insights, with commentary by NS President Ken Bertolucci.
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3 HEADACHES PLAGUING ASSOCIATIONS TODAY

The momentous year of 2020 has provided community associations with some new headaches. See the attached article for insights and solutions, including comments from NS Management President Ken Bertolucci.

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4 LESSONS FROM REMOTE PROPERTY MANAGEMENT

The COVID-19 pandemic has worn everyone down — but the people who’ve been leading during a year of remote community association management say there are lessons all managers can take from this experience including NS Management President Ken Bertolucci.

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HOW SUCCESSFUL MANAGERS ARE MARKETING THEMSELVES TODAY

Looking for ways to market your property management business? Here is an article with some insight from NS Management President Ken Bertolucci.

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THE DOG DROPPING DILEMMA: WHY DNA TESTING MIGHT NOT BE THE ANSWER

Have a problem in your association with homeowners not picking up after their dogs? Here are some ideas on addressing the issue, with commentary by NS President Ken Bertolucci.

WHAT CAN BE DONE ABOUT SMOKE TRANSMISSION?

Regardless of the substance being used, indoor smoke must be contained. With the legalization of cannabis, complaints about smoke transmission in condominium buildings are on the rise. Here are some guidelines for managing this new reality.

SOMEONE IS SICK: NOW WHAT?

Here’s an article on how Community Associations are dealing with COVID-19, with some added insight from our president Ken Bertolucci.

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Someone is Sick: Now What?

CORONAVIRUS CREATES MEETING MAYHEM

Here’s an article on how Community Associations are conducting meetings during the COVID-19 pandemic, with some added insight from our president Ken Bertolucci.

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Ken Bertolucci is President of NS Management, a community association management company located in the north suburbs of Chicago. He often writes for industry-specific and news publications.

SOCIAL MEDIA IN YOUR COMMUNITY

Social media tools are a great way for community associations to increase engagement with their residents, but they can leave communities vulnerable to potential legal risks if managed inappropriately.

Adopting a social media policy can allow communities to assign responsibility for its use and minimize abusive practices, says attorney Katrina Solomatina of Berding & Weil in Walnut Creek, Calif.

Platforms such as Facebook, Twitter, and Nextdoor, as well as websites, online newsletters, and email blasts, allow community associations to facilitate communication between homeowners, provide real-time updates, and give members the ability to offer instant feedback to the board.

At the same time, social media can be abused by users through practices such as cyberbullying, defamation, and invasion of privacy, Solomatina notes.

Comments made through social media can have a negative effect on a community. That’s why it’s important for communities to determine who will manage and update social media platforms, who will monitor and respond to comments, who can control or remove content, who can post, and what type of content is prohibited. Community associations should adopt a policy that covers the above.

When an association operates a closed group or discussion board, like Nextdoor, for residents, Solomatina recommends a user policy that includes the following terms:

1. You must be a resident or property owner in the community association

2. Anonymity is prohibited

3. You must use your real name

4. Be respectful of others at all times

5. Ranting is prohibited

6. Personal attacks are not tolerated

7. Commercial advertisements are prohibited

8. Violators will be suspended

Solomatina will be presenting a session—Social Media: Community Association Friend or Foe?-at the 2019 CAI Annual Conference and Exposition.