Our People

Ken Bertolucci, Principal
Ken’s background as a building owner, developer, marketing director and entrepreneur provides a rich and diverse knowledge base to advise his community association clients. As principal of NS Management, Ken specializes in working with associations that have been neglected and mismanaged. His approach is to apply disciplined and consistent policies that address deferred maintenance, past due collections, and frustrated homeowners. As a building owner and developer, Ken has directed the rehabilitation of many multi-family properties that provide affordable housing to local area communities. Ken a certified manager of community associations (CMCA), is licensed in Illinois as a community association manager, and is a graduate of California State University, Bakersfield. To contact Ken, click here to send him an email.

Alexa Hand, Community Association Manager
With experience as an association board member and president, Alexa brings real-life knowledge of community living and decision-making to her position. Her “customer first” attitude and willingness to go the extra mile has brought many accolades from homeowners. She leverages her experience as a marketing and public relations director to assist boards of directors with effective communications to community residents. Alexa is a certified manager of community associations (CMCA), holds a license in Illinois as a community association manager, and has an M.A. from the University of Chicago. Her fluency in Mandarin Chinese is a great benefit to our Chinese-speaking homeowners. To contact Alexa, click here to send her an email.

Joy Gilbert, Community Association Manager
Joy’s background as real estate broker, banker, association board president and service industry manager gives her a well-rounded perspective as a Community Association Manager. Joy is a high-energy achiever that assists boards of directors with expert explanations and a quick response to homeowner requests. Joy holds licenses in Illinois as both a community association manager (CMCA) and real estate broker, and has bachelors (Management) and masters (Philology) degrees. Her fluency in Bulgarian, Russian, and Macedonian provides help and guidance to homeowners from those countries of origin. To contact Joy, click here to send her an email.

Jennifer Crawford, Operations Manager
Jennifer coordinates the internal operations at NS including real estate closings, banking, process improvement, and marketing. With experience in the service industry and a degree in Psychology, she utilizes her training and interpersonal skills when helping board members and homeowners with complex situations. Jennifer has a B.A. from North Central University and will complete her Master’s Degree from DePaul University in 2017. To contact Jennifer, click here to send her an email.

Karla Carey, Office Manager
Karla’s background includes planning large-scale events, project management, and coordinating donor and charitable relations at a major Chicago-area landmark property. With additional perspective gained as a real estate broker she has a good foundation to provide guidance to community association residents and board members. Karla’s role includes customer service, payment processing, budget planning and marketing. Karla is a licensed real estate broker, and has a BA degree from Michigan State University. To contact Karla, click here to send her an email.