After extensive experience in the hospitality industry, Michael utilizes his skills in customer service, conflict resolution and guest satisfaction to serve his community association clients. A skilled multi-tasker, he understands the need for a prompt and efficient response in addressing homeowner concerns and building emergencies. Michael has completed the CMCA prerequisites for Community Association Managers and is finalizing the IL state licensing requirements. Michael is a certified manager of community associations (CMCA) and a licensed Illinois community association manager. In his non-working hours, Michael is a committed tennis player and fitness enthusiast.