Designation: Director of Customer Service
Jeanette Ramey brings over 15 years of leadership experience in customer service and residential property management to her role. Prior to joining NSM, she served as Director of Resident Services at a Chicago-based management company where she transformed the customer service division. Under her leadership, the company saw measurable improvements in tenant satisfaction, response times, and overall operational efficiency. Jeanette’s focus is on consistently delivering results for NSM through data-driven decision-making and team empowerment. She is passionate about building collaborative cultures, streamlining operations, and aligning service excellence with a strategic, customer-focused approach. In her non-working hours she enjoys movies, live music, and playing with her dogs in the park.
